The emergency service - when things have to happen quickly
In case of damage, your caretaker is your first point of contact. In urgent cases, you can reach him or her during service hours via the respective mobile phone number, which is displayed in the information box of your housing complex. If the damage is urgent and occurs outside the caretaker's service hours, a security service is available on call: HWS Wachdienst Hobeling GmbH - telephone 02331-47300. Please note that the security service will only take action if you provide your first and last name, your telephone number and the address of the housing complex including room number.
Lost your key? Locked out?
If you have forgotten or lost your key, the emergency service is NOT responsible. In this case, please contact your caretaker directly, or outside of service hours, the key service, Pinger Sicherheitstechnik GmbH, telephone 0231-91456555. The cost of the service must be paid by yourself.