Data protection in social counselling

Studierendenwerk Dortmund AöR
Vogelpothsweg 85, 44227 Dortmund
Phone: 0231-20649-0
Fax: 0231-754060
E-mail: info(at)stwdo.de

Psychological counselling: psbe@stwdo.de, phone 0231-20649-180

For more information about us, please see the imprint and the contents of this website.

What personal data does the StwDo process and for what purposes?

We process the data that you provide to us for the consultation and that arises as part of the consultation, in particular name, contact details, date of birth, university and data on your studies, your consultation request and minutes of the consultations.We use your data to carry out the consultation and to fulfill our legal obligations, in particular retention obligations. In addition, the data is used to create statistics.The evaluation is created internally, the statistical data is anonymous and does not allow any conclusions to be drawn about individual people being advised.This is used to evaluate the frequency of use and to optimize our consulting services.

What is the legal basis for this?

The legal basis for data processing is your consent to the consultation in accordance with Art. 6 Para. 1 Letter a GDPR and Art. 9 Para. 2 Letter a GDPR.The use of consultations is voluntary, and the provision of data for the purpose of consultation is also voluntary. The additional legal basis for our consultations is Art. 6 Paragraph 1 Letter e GDPR in conjunction with Section 2 of the North Rhine-Westphalia Student Union Act to fulfill our statutory social mandate for students.In the unlikely event of a legal dispute, the following applies: If the data is required in the context of a legal dispute to protect and exercise the legal positions of the Studierendenwerk Dortmund, data processing can take place on this legal basis to assert or defend claims, provided that the use of the data for this purpose is permissible and in compliance with all data protection regulations.

How long is the data stored?

Your personal data will be processed as long as this is necessary for ongoing advice or for possible subsequent advice or for the fulfillment of our legal obligations.Personal data that is no longer required for this purpose and for which there are no longer any retention obligations will be deleted.The retention period is up to 10 years after the conclusion of the consultation..

Who receives your data?

The employees of the advice center have access rights to your data.In accordance with your consent, an exchange will take place within the staff of the advice center (psychological advice center, social advice and emergency assistance).All information about your concern, your person, your professional or financial circumstances and the fact of your advice that we become aware of during the consultation is subject to confidentiality.If necessary, a representative will have access to contact details for organizational purposes (e.g. rescheduling appointments due to illness or vacation) in order to contact you by phone and email.Information will be passed on in exceptional cases if there is a legal obligation to do so or in the unlikely event of a legal dispute to protect our legitimate interests. Online appointment booking It is planned to enable online appointment booking.From then on, the following applies: If you use the online appointment booking service, you enter your name, contact details and desired appointment online on the stwdo.de website; reference is made to the website's data protection information.The data you enter will be used by us for planning and carrying out the consultation.Your email address will be used to send you a request to confirm your booking and then to confirm the successful booking of the appointment. If necessary, a reminder or rescheduling of the appointment will also be sent to your email address.

Counselling by video phone call

If we offer to conduct a consultation by video call for individuals or small groups instead of a personal consultation, you will need a device with internet access (e.g. a notebook) with an up-to-date browser, a camera and a microphone. When organizing and conducting the video call, the provider of the video call service processes personal data.The provider of the video call service provides information about this data processing on its website.If it is necessary for the implementation, the provider of the video call service will receive from us the data required to invite and organize access to participation (email address, date and time of the appointment, name if applicable). We do not record or record video calls.We would like to point out that the people being advised are not authorized to make a recording, and we do not give our consent to a recording of the consultation.

We use the data processing processes of a video call exclusively to carry out the consultation.If the chat function is activated and used, the data processing regulations of the video call provider apply.As far as technically possible, we will delete the chat history after the end of the video call, unless all persons concerned agree otherwise by mutual consent and expressly and voluntarily consent to the chat being stored.

Webinars via Zoom or Teams

If an online seminar (webinar) is conducted using the Zoom or Teams software, our data protection and terms of use for Zoom meetings or Teams meetings apply, see www.stwdo.de/datenschutz.

What data protection rights do you have?

Within the legally defined framework, you have the right to information about the personal data we process about you in accordance with Article 15 GDPR.You have the right to rectification in accordance with Article 16 GDPR, to erasure in accordance with Article 17 GDPR, to restriction of processing in accordance with Article 18 GDPR, to revoke consent granted at any time with effect for the future in accordance with Art. 7 GDPR, to object in accordance with Article 21 GDPR and the right to data portability in accordance with Article 20 GDPR.The restrictions in accordance with Sections 11 to 14 and Section 19 DSG (Data Protection Act NRW) may apply to these rights.

If you make use of your rights mentioned above, we will check whether the legal requirements for this are met and you will receive a corresponding notification from us.If necessary, we will ask you to prove your identity; we are obliged to do this if there are any doubts.

You can contact us at any time about this and other questions about personal data or if you have any complaints, either to the contact persons you know or to our data protection officer, whose contact details you can find at the beginning of this data protection information.In addition, you have the right to lodge a complaint with a data protection supervisory authority, for example with the State Commissioner for Data Protection and Freedom of Information LDI NRW, Kavalleriestr.2 - 4, 40213 Düsseldorf.

Revocation of consent

You can revoke any consent you have given us to process your personal data at any time with effect for the future.Processing that took place before the revocation is not affected.The revocation can generally be sent to us without any form, but for reasons of proof we ask that you send it by post or email with the subject "Revocation" and state your name and address.As a precaution, we would like to point out that even after you revoke your consent, we may continue to process data in whole or in part if there is another legal basis for doing so.

How can you get more information?

In addition, we refer you to all the information you already have or know about us. If you would like further information, please contact our data protection officer. They will be happy to help you. Please note that in the case of part-time positions and in the event of holiday/illness, processing may be slightly delayed, thank you. We reserve the right to update this information at any time in order to adapt it to changed business processes or legal amendments. You can always find the current version on the Internet at www.stwdo.de/datenschutz.

Last edited: November 2024